Have an Order Number starting with CA?
Start a CA return or exchange | Start a CA Warranty Claim
Order Numbers starting with US or DU use the button above
The Highlights
- Full-price items can be returned or exchanged within 30 days of shipment, as long as they're unworn, tags attached, with an invoice included. Using a discount code doesn't change this — only items marked down to a lower price are treated as sale.
- Sale items (including Last Chance) can be exchanged, or returned for store credit, provided they're unworn with tags attached.
- Refunds go back to the original payment method used at checkout (credit card or PayPal).
- International orders: Orders shipped outside the US and Canada are final sale.
- Only items purchased directly from DUER are eligible — we can't accept returns on items bought through a third-party retailer.
- Need a gift receipt? Generate one here.
A couple of things to know
- If you've returned 3+ units in the past 12 months, an $8 return handling fee applies.
- DUER reserves the right to apply an $8 handling fee to returns flagged as fraudulent.
- Every return or exchange is reviewed case by case.
About Last Chance items
Last Chance is our clearance tier — once it's gone, it's gone, and these styles won't be restocked. Same rule as other sale items: exchange or store credit only, unworn with tags attached.
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