FAQ
Orders should arrive in 3-5 business days. We ship using FedEx, Canada Post or USPS depending on the address.
- High order volume: During major sales events (like Black Friday or Cyber Monday), order volumes spike and processing times may be a little longer than usual.
- Weekend orders: Our warehouse team processes orders Monday through Friday, so orders placed on Friday or over the weekend are typically processed at the start of the following week.
- Multiple shipments: If your order includes items fulfilled from different locations, they may arrive in separate packages. You'll receive a shipping confirmation email for each one.
- Stock availability: In the rare case an item becomes unavailable, our customer service team will reach out directly to let you know and help sort out next steps.
- Full-price items can be returned or exchanged within 30 days of shipment, as long as they're unworn, tags attached, with an invoice included. Using a discount code doesn't change this — only items marked down to a lower price are treated as sale.
- Sale items (including Last Chance) can be exchanged, or returned for store credit, provided they're unworn with tags attached.
- Refunds go back to the original payment method used at checkout (credit card or PayPal).
- International orders: Orders shipped outside the US and Canada are final sale.
- Only items purchased directly from DUER are eligible — we can't accept returns on items bought through a third-party retailer.
